Comprehensive Support | Priority and Developer Access | Lemorange
Support

Support Plans: Choose Your Level - Standard, Premium, Elite

1

Standard

Best for small to medium businesses with basic support needs. This plan includes essential support services with standard response times, suitable for environments with moderate complexity and volume of inquiries.

2

Premium

Ideal for businesses with more complex setups or those requiring faster response times. This plan offers enhanced support with quicker resolution times, more integration options, and some customization capabilities, catering to higher inquiry volumes.

3

Premium Elite

Tailored for large enterprises or organizations with highly specialized needs. This plan includes all Premium features plus priority support, extensive customization, dedicated account management, and advanced integration solutions, ensuring minimal downtime and the fastest response times for high-volume, complex support inquiries.

Tiered Support Plans

Lemorange offers Standard, Premium, and Premium Elite support plans, prepaid yearly, with pricing tailored to each client based on factors like the complexity of their setup, environment, volume of inquiries, required response time, integration needs, customization level, and any additional service demands.

Plans'

Support Features

  • Dedicated Account Manager
  • Custom SLA
  • Ticket Support
  • Real-Time Issue Tracking
  • Phone Support
  • Skype Chat Availability
  • 24/7 Live Support
  • Screen sharing

Standard

  • Dedicated Account Manager
  • Custom SLA
  • Ticket Support
  • Real-time Issue Tracking
  • Phone Support
  • Skype Chat Availability
  • 24/7 Live Support
  • Screen sharing

Premium Elite

  • Dedicated Account Manager
  • Custom SLA
  • Ticket Support
  • Real-time Issue Tracking
  • Phone Support
  • Skype Chat Availability
  • 24/7 Live Support
  • Screen sharing

Premium

  • Dedicated Account Manager
  • Custom SLA
  • Ticket Support
  • Real-time Issue Tracking
  • Phone Support
  • Skype Chat Availability
  • 24/7 Live Support
  • Screen sharing
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